FAQ

We use a number of worldwide shipping options; Royal Mail, Hermes and FedEx Express. Shipping costs are determined by weight and world zone. A full breakdown will be provided when you place your order.

You will have the opportunity to select your preferred delivery method as your proceed through checkout, and will be able to check the total order value (including postage & packaging costs) before you complete the transaction.

Only orders placed after your account has been created will appear in your order history. If you have checked out as a guest you will receive an order summary email, but no account will be created. Contact Us if you have any queries.

However, if you’ve logged in to place the order and it’s not appearing in your records, please email our customer service team at info@naznawazcollections.com, who will be able to advise you.

Once you’ve signed in, you can click ‘my account’ which will enable you to check your orders and make a number of amendments.

If you’re registered with a relevant email address (one without any misspellings) you can simply click ‘forgotten your password?’ on the sign in page.

A new password will be automatically triggered and emailed to the address you provided.

If the problem persists, please contact us via email info@naznawazcollections.com, we will be able to manually re-set your password, in turn allowing you access to your account.

An email confirmation is automatically triggered upon order completion; however there are a number of reasons why you haven’t received one.

If you’ve made a mistake when submitting your email address
The confirmation may have been blocked by your spam filter so check your Junk folder.

There may have been a ‘time-out’ issue at checkout or a dropped internet connection, which prevented the order from being successfully triggered.

If you have an account, you can log in and check your order history to see if the order is listed. Otherwise, contact us who will be able to confirm the payment/order status.

Usually ‘time-out’ issues result in an order being unsuccessful. If you see a ‘404’ error message or are concerned that payment wasn’t processed properly, please email us and a member of our team will respond within 24 business hours (UK) or +44 (0) 7944020596 (International) from 10am to 6pm GMT, Monday to Friday.

If you have concerns regarding the whereabouts of your order, the first thing to do is consult our delivery guidelines.
If the estimated arrival date, then depending on your chosen delivery method we advise the following course of action:

If however, you’re still unable to locate your goods, please email info@naznawazcollections.com making sure to clearly state your unique order reference.

We want all of our orders to reach their destinations in perfect condition. If your order arrives damaged, please email photographs as soon as possible – including details of any leaks, breakages or signs that the outer parcel has been tampered with. Please retain the product and packaging until the issue has been resolved.

Please send relevant images to info@naznawazcollections.co.uk.

Our team is incredibly conscientious but occasionally mistakes do happen. If an item is missing (and you weren’t made aware of a stock shortage) or you’ve received something other than you were expecting, please make our customer us to make aware of any issues as soon as possible; attaching photographs if relevant.

For missing items, we will verify and arrange dispatch of the relevant product as quickly as we possibly can.

If we’ve sent you a product in error, we ask that you email a photograph showing what you’ve received (if possible) so we can make the appropriate arrangements.

If we’ve mistakenly sent you something other than what you ordered, please contact us via email info@naznawazcollections.comas soon as you receive your parcel, together with relevant photographs if possible.

Photographs help us to react quickly to any order issues, as well as to substantiate any claim we may need to lodge.

We’ll then endeavour to dispatch the correct item as the same day (or next working day, if complaints are lodged after 3pm GMT).

If you’d like to review a product email us with your comments at info@naznawazcollections.com If you are not logged into your account you will be guided to do so and then taken back to the review section of the product details page.

We do occasionally place orders for certain products due to demand, however if there is something you like and would like further information please email us info@naznawazcollections.com.

If you wish to write to us, our postal address can be requested via email at info@naznawazcollections.com.