Returns & Refund

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RETURNS/REFUNDS/EXCHANGES

We have a NO return/refund/exchange policy. UNLESS the item is damaged. Please report any damaged items within 24 hours of receiving.

Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.

For refunds on products paid by BANK TRANSFER or PAY PAL REFUND, a refund check will be issued by 3 working days from the date we receive the returned merchandise.

SHIPPING

When shipping products back to us, please retain a copy of the tracking number. So you can track the shipment. Products returned more than (14) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.

RESTOCKING FEE

A restocking fee of £25/- may be charged for products returned that have been damaged by improper packing, or which do not include all components (manuals, accessories, original packaging, etc.). Restocking requirements and fees may vary by type of product.

CANCELLATIONS

Changes to or cancellations of orders must be reported to Naz Nawaz Collections within 24 hours after your order is submitted. If you change your mind regarding a product you have ordered and decide to cancel or change the order after it has already shipped, YOU MUST STILL ACCEPT DELIVERY OF THE ORIGINAL ORDER. If you refuse to accept delivery, you will still be liable for all shipping fees, brokerage charges and duty payable on the original order and on any products returned to us from the original order.

UNDELIVERABLE MERCHANDISE

You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.

QUESTIONS

If you have any questions regarding shopping, returns, store locations or our policies, please message +447944020596, or simply Email us at info@naznawazcollections.com.

We also have FAQ page, which answers most common questions.

Feel free to take a look at FAQ page before contacting us.

Effective Date of Policy: 28/01/2020

@NazNawazCollection

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