WHERE DO WE DELIVER?
We deliver our products worldwide with an exception of few. However, Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code / post code. We send all our parcels through the right Couriers depending on location.
No deliveries are made on Saturdays and Sundays in most countries with 5 day work culture. In many Islamic countries Fridays are normal off days. Sometimes we can try to organise deliveries on Saturdays at some extra cost on case to case basis.
Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.
Please also note that the shipping rates are weight based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.
International shipping and handling rates are based on the size of your order: the larger you order, the lower the rate.
We ship all orders by fastest possible air courier services. If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. On request, we can also make special quotes for shipping if the merchandise order amount is large. Please email to email@example.com.
Please note that all the products will be shipped from United Kingdom.
Naz Nawaz Collections parcels are all tracked and signed for during shipping to customers. If Courier Company fails to deliver, you do not suffer any loss. In-transit risk is all ours.
Naz Nawaz Collections.com will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.
MULTIPLE ADDRESS ORDER
Currently this option is not available. However, if you want to send the product to different addresses, you can place separate Orders.
INCORRECT OR INCOMPLETE ADDRESS
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
TIME TO SHIP
For each item we have mentioned time to ship along with the item image. These are indicative & approximately values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.
It is advisable to email us with the item codes to get more accurate time to ship estimate.
Delivery in England depends on postage class chosen by customer. In most cases, your order will be processed within 36-48 hours of your placing it. You can expect to receive your order, on average, within 5 -10 business days of placing the order.
WHAT IF ANY DELAYS
Time to ship mentioned on our website against each items are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.
VAT & CUSTOM DUTIES
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
BILLING ADDRESS AND SHIPPING ADDRESS
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
If you have any question about our shipping policies, please email us at firstname.lastname@example.org
PAYMENT CONFIRMED (AWAITING SHIPPING):
Your payment has been confirmed from our payment gateway. Your order is in manufacturing process. If the item is available in stock, then it will be shipped in 2-3 days.
AWAITING CONFIRMATION OF PAYMENT:
Your payment has not been confirmed from our payment gateway during the order process. Your order will get in the manufacturing process after we get the confirmation.
ORDER SHIPPED & COMPLETED:
Your order has been shipped. You may get the tracking number from us at email@example.com.
Your payment has not been confirmed from our payment gateway. Please get in touch with your bank in case of any clarifications required.
Your order has been declined from our system. Your credit card has not been charged for the order.
In case of any queries you can also email us directly at firstname.lastname@example.org to immediately get the best possible solutions and information.